1. Scope of This Privacy Policy
This Privacy Policy applies to:
- Visitors to our website
- Prospective and existing clients
- Business partners and vendors
- Individuals who contact us via forms, email, or other communication channels
This policy does not replace contractual privacy obligations agreed upon with clients for regulated pharmacovigilance services.
2. Information We Collect
2.1 Personal Information You Provide
We may collect personal information when you:
- Fill out contact or inquiry forms
- Request information about our services
- Communicate with us via email, phone, or LinkedIn
- Subscribe to updates or marketing communications
This may include:
- Full name
- Job title
- Company name
- Email address
- Phone number
- Country or region
- Any information you voluntarily provide in messages
2.2 Automatically Collected Information
When you access our website, we may automatically collect limited technical information, including:
- IP address
- Browser type and version
- Device type
- Pages visited and time spent
- Referring website
This data is collected using cookies or similar technologies and is used solely for website functionality, analytics, and improvement.
3. How We Use Your Information
We use personal information for the following purposes:
- To respond to inquiries and requests
- To provide information about our services
- To manage client and business relationships
- To improve our website and user experience
- To comply with legal and regulatory obligations
- To send professional communications where consent is provided
We do not sell or rent personal data.
4. Legal Basis for Processing (GDPR)
Where applicable, Fidelity processes personal data under the following legal bases:
- Consent – when you voluntarily submit information
- Legitimate interest – for business communication and service improvement
- Legal obligation – to comply with regulatory or legal requirements
- Contractual necessity – to perform services or respond to service requests
5. Pharmacovigilance & Regulated Data
Fidelity provides pharmacovigilance and drug safety services in regulated environments.
- Any personal data processed in the course of pharmacovigilance activities is handled under strict confidentiality, data minimization, and security controls
- Such data is processed in accordance with applicable regulatory frameworks and client agreements
- Website data collection is separate from regulated safety data processing
6. Data Sharing and Disclosure
We may share personal data only:
- With trusted service providers acting under confidentiality obligations
- When required by law, regulation, or competent authorities
- To protect legal rights, security, or compliance obligations
We ensure appropriate safeguards are in place for any data sharing.
7. International Data Transfers
If personal data is transferred outside your country or region, we ensure:
- Adequate data protection safeguards
- Use of standard contractual clauses or equivalent legal mechanisms
- Compliance with applicable cross-border data transfer laws
8. Data Retention
We retain personal information only for as long as necessary to:
- Fulfill the purposes outlined in this policy
- Comply with legal, regulatory, and contractual obligations
Data is securely deleted or anonymized once no longer required.
9. Data Security
Fidelity implements appropriate technical and organizational security measures, including:
- Access controls
- Data encryption where applicable
- Secure IT infrastructure
- Confidentiality agreements with personnel
Despite best efforts, no system can guarantee absolute security.
10. Your Rights
Depending on your jurisdiction, you may have the right to:
- Access your personal data
- Request correction or updates
- Request deletion of data
- Restrict or object to processing
- Withdraw consent at any time
- odge a complaint with a data protection authority
Requests can be submitted using the contact details below.
11. Cookies
Our website may use cookies for basic functionality and analytics. You can manage or disable cookies through your browser settings.
12. Third-Party Links
Our website may contain links to external websites. Fidelity is not responsible for the privacy practices or content of third-party sites.
13. Changes to This Privacy Policy
We may update this Privacy Policy periodically. Updates will be posted on this page with the revised date.
14. Contact Information
For privacy-related questions or requests, please contact us