Expert Medical Information Services for Your Safety Needs

Helping you Maximize Accuracy,
Efficiency, and Compliance

Managing medical information is essential for achieving compliance and operational success. Fidelity Health Services provides a strong Medical Information Call Center (MICC) to streamline healthcare operations. Our medical information services focus on delivering accurate and timely information throughout the product life cycle, offering vital support to healthcare professionals and patients.

Our MICC services address various inquiries, including medical inquiries and product quality complaints, while also supporting adverse event processing. for clinical safety efforts. This capability enables your team to comply with local and global regulatory requirements. Whether managing a few products or hundreds across multiple regions, our system adapts to meet your operational needs.

By partnering with Fidelity Health Services, you gain a reliable resource for medical information management:

Prompt responses: We provide quick and accurate answers to inquiries about medications and their safety.
Thorough inquiry management: We make certain that all medical inquiries are addressed systematically, utilizing our existing processes to provide thorough and compliant responses.
Documentation and reporting: We handle the documentation of adverse events and maintain detailed records for regulatory submissions.
Training and support: Our team offers training for your staff to manage medical inquiries and stay informed about best practices.
Support for PV management: Our team assists in meeting industry regulations and facilitating compliance processes for your products.