Product complaints

FHS integrates with your processes for handling product quality complaints, such as delivering instructions for return and cross-referencing the appropriate quality systems to ensure compliance.

Medical enquiries

FHS’s Integrated Response Center is staffed with healthcare professionals to receive, triage, and respond to telephone calls, emails, and faxes requesting information about medical products.

  • 24 x 7 x 365 fully integrated and market-dominant technologies based response centres
  • Multi-lingual support solution
  • Application based MI tracking services
  • After office hours support solution

Standard response letters

FHS develops and delivers standard responses, including FAQs and answers, and forwards standard response letters as appropriate.

Customised responses

The FHS team is medically qualified to perform literature surveillance and develop customized, compliant responses to medical inquiries from health care professionals.