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Integrated Life Sciences Partner · Since 2016

Pharmacovigilance.
Medical Affairs. Regulatory.
AI Technology.

From first IND through post-marketing surveillance — one integrated team across five global offices. Built for pharmaceutical companies that cannot afford gaps in quality, compliance, or delivery.

📋
1 Million+ ICSRs
Solicited & Unsolicited, end-to-end
📊
2,500+ Aggregate Reports
PSUR · PBRER · PADER · DSUR · ASR · ACO
🛡️
200+ Risk Mgmt Plans
EU RMP & US REMS delivered
10+ Regulatory Inspections
FDA · MHRA · BfArM · Health Canada — zero critical
40% Effort Reduction
via technology-enabled process optimisation
Our Service Model

Four Integrated Capabilities. One Accountable Partner.

Fidelity operates across the complete drug development and commercialisation lifecycle — eliminating handover gaps, fragmented accountability, and siloed expertise.

Drug Safety & Pharmacovigilance

ICSR processing, aggregate reporting, signal detection, RMP/REMS. Inspection-ready, always.

Medical & Scientific Affairs

Medical Information Call Center (MICC), medical writing, scientific communications, KOL engagement.

Regulatory Affairs

IND, NDA, BLA, MAA submissions; labeling lifecycle; eCTD publishing and regulatory intelligence.

Technology, Data & AI

Safety database implementation, validated data migration, technology-enabled workflows, and AI on the roadmap.

🔗
Single Accountable Partner
Drug Safety, Medical Affairs, Regulatory & Technology — one integrated team, zero handover gaps
🌍
Global Delivery Coverage
Onshore in US, UK & Canada · 24-hour offshore delivery from India · cost-optimised, quality-assured
Technology-Enabled Delivery
Structured workflows and validated tools across all service lines · AI-enhanced capabilities on the roadmap
🏆
Inspection-Proven Quality
FDA · MHRA · BfArM · Health Canada · COFEPRIS — multiple audits, zero critical findings
Ten-Year Track Record

Numbers That Define a Decade of Excellence.

Built over ten years of integrated pharmacovigilance operations across pharma, biotech, and generics clients globally.

1M+
ICSRs Processed
End-to-end intake, coding, and regulatory submission globally
5,000+
Aggregate Reports
PSURs, PBRERs, PADERs, DSURs — zero deadline breaches
1000+
Risk Management Plans
EU RMP and US REMS across oncology, rare disease, biologics
15+
Regulatory Inspections
FDA, MHRA, BfArM, Health Canada, COFEPRIS — zero critical findings
Regulatory Inspection Record

Inspected by the World's Most Demanding Regulators.

Fidelity has been audited by the world's most demanding regulatory authorities — each time emerging with zero critical findings. Our quality systems are inspection-ready every day of the year.

04
times inspected
USFDA
✓ No 483 Issued
Zero observations across every audit
02
times inspected
MHRA UK
✓ Zero Observations
Full GVP inspection with no CAPAs required
03
times inspected
BfArM Germany
✓ No Major Findings
No critical or major observations across all three audits
02
times inspected
Health Canada
✓ No Major Findings
Canadian regulatory inspection — no major findings
Also Inspected By →
COFEPRIS (Mexico) SAHPRA (South Africa) EAEU (Eurasia) DCGI (India) Multiple other authorities Multiple Inspections · Zero Critical Findings
What Our Clients Say

Trusted by Global Pharma & Biotech.

"

The professionalism and compassion demonstrated by their staff have truly set them apart. The comprehensive pharmacovigilance solutions provided by Fidelity have exceeded our expectations.

KP
Key Contact Person
Multinational Pharmaceutical Group
"

Fidelity demonstrated an in-depth understanding of the PV landscape. Their global-quality standards and commitment to regulatory requirements gave our team complete confidence.

PV
Deputy PV Responsible Person
Top 10 Indian Pharma — Global Presence
"

Highly experienced, trustworthy, and professional case processing and aggregate report writing teams — managing challenging situations effortlessly. We are absolutely satisfied.

DS
Head — Drug Safety & Medical Affairs
Indian Global Pharmaceutical Company
"

In July 2020, Fidelity began processing cases. The team handled all cases within deadlines. The project leader was very responsive. Quality and compliance were exactly as per expectations.

GH
Global Head — Pharmacovigilance
Top 5 US Generic Company — 30+ Countries
"

Fidelity's passion for their projects, combined with the strong domain expertise of the Founder, sets them apart from other CROs. They delivered all our projects within strict timelines.

MD
Managing Director
Indian-based Pharmaceutical Company
"

Fidelity's clinical team is devoted, approachable, and has a deep understanding of designing and executing respiratory clinical trials. Strong execution, high-quality work, on-time delivery.

RC
Global Head — Respiratory Clinical Research
Top 10 Indian Pharma — Global Presence

Ready to Build a More Resilient Life Sciences Operation?

Every engagement starts with a conversation. Let us talk about where you are and where you need to be.

Full Lifecycle Services

Integrated. Intelligent.
Inspection-Ready.

Our integrated pharmacovigilance, medical affairs, regulatory, and technology services — built to work together across your full product lifecycle.

Integrated Life Sciences Services

Advancing Patient Safety Across Every Stage of the Drug Lifecycle.

Fidelity Health Services offers a comprehensive portfolio of pharmacovigilance, medical affairs, regulatory, and technology services — protecting patient well-being throughout a medication's complete lifecycle. Our teams combine scientific expertise with structured, validated workflows.

Whether you are a virtual biotech at IND stage or a global MNC managing post-marketing surveillance across 50 countries, our services adapt to your operational structure — FTE, FSP, or hybrid — with a single accountable partner.

Drug Safety & PV Medical Affairs Regulatory Affairs Technology & AI Resource Management

Advancing Patient Safety with Data-Driven Decisions

Our pharmacovigilance practice combines experienced medical professionals with structured, technology-supported workflows to deliver faster, more accurate, and fully auditable outcomes across every regulatory market.

04× FDA — No 483 02× MHRA 03× BfArM 02× Health Canada Zero Critical Findings
ICSR Processing & Submission
  • Systematic screening across EMBASE, MEDLINE, PubMed, and other scientific literature databases — including local literature as required by regional regulatory obligations
  • Validated, reproducible search strategies with documented methodology
  • Structured workflow: Search → Screen → Triage → Report → Archive
  • Relevance filtering, deduplication, and AE case identification through manual review
  • Signal triage and escalation to the PV team for regulatory follow-up
ICSR Processing Workflow
ICSR Processing & Submission
  • End-to-end intake, triage, medical review, and E2B(R3) submission
  • MedDRA coding, causality assessment, and narrative writing
  • Global submission to FDA, EMA, MHRA, Health Canada & 40+ authorities
  • 1M+ cases processed · 99%+ on-time submission rate
  • Technology-enabled intake workflows improving speed and consistency
Aggregate Report Management
  • PSURs, PBRERs, PADERs, DSURs, ACOs, ASRs — routine and ad hoc
  • 2,500+ reports delivered — zero deadline breaches
  • First-time-right benefit-risk narratives and line listing management
  • Structured templates for rapid turnaround under regulatory pressure
  • Regulatory-ready for FDA, EMA, MHRA, Health Canada, and DCGI
Signal Detection & Management
  • Quantitative signal detection: PRR, ROR, EBGM disproportionality
  • Qualitative review across spontaneous databases and literature
  • Structured workflow: Detection → Validation → Prioritisation → Assessment → Action
  • Periodic Signal Detection Reports (PSDRs) aligned with GVP Module IX
  • Signal tracking, clinical assessment, and regulatory communication
Risk Management Plans (RMP / REMS)
  • EU Risk Management Plan strategy, authoring, and regulatory submission
  • US REMS design, implementation, and FDA correspondence
  • 200+ RMPs delivered across oncology, rare disease, biologics, and generics
  • Safety information reviews, medical assessments, and full safety profiles
  • Risk minimisation measures and benefit-risk evaluation — lifecycle updates
Literature Monitoring
  • Systematic screening across EMBASE, MEDLINE, PubMed, and other scientific literature databases — including local literature as required by regional regulatory obligations
  • Validated, reproducible search strategies with documented methodology
  • Structured workflow: Search → Screen → Triage → Report → Archive
  • Relevance filtering, deduplication, and AE case identification through manual review
  • Signal triage and escalation to the PV team for regulatory follow-up
Literature Management
Social Media Monitoring
  • Ongoing monitoring of patient forums, social networks, and digital health platforms
  • Adverse event identification, triage, and case intake from digital sources
  • Platform-specific monitoring protocols aligned with GVP Module VI
  • Deduplication against spontaneous database records
  • Regulatory-compliant workflows for AE reporting from social sources
Medical Information Call Center (MICC)
  • Standard Response Document (SRD) development and version-controlled maintenance
  • On-label and off-label HCP and patient inquiry management
  • Multi-channel MICC operations — phone, email, and web
  • AE/SAE identification, escalation, and handover to drug safety team
  • Regulatory-compliant documentation, case logging, and reporting
Why Fidelity for Drug Safety?
✓ 04× FDA — No 483 issued ✓ 02× MHRA — Zero observations ✓ 03× BfArM — No major findings ✓ Technology-supported throughout

Helping You Maximise Accuracy, Efficiency, and Scientific Impact

Our Medical & Scientific Affairs team — led by MDs, PhDs, and clinical specialists — bridges evidence generation, regulatory communication, and stakeholder engagement at every stage of the product lifecycle.

Regulatory WritingScientific AffairsKOL ProgramsPublication Strategy
Regulatory Medical Writing
  • Clinical Study Reports (CSRs) and Investigator Brochures (IBs)
  • CTD Module 2 summaries, overviews, and clinical narratives
  • Safety narratives, SmPC/PI sections, labeling contributions
  • IMPD, clinical protocols, and regulatory correspondence
  • FDA and EMA standard — authored on-time, first-time-right
Scientific & Publication Writing
  • Peer-reviewed journal manuscripts and review articles
  • Systematic literature reviews, meta-analyses, and evidence syntheses
  • Congress abstracts, poster presentations, and symposia materials
  • ICMJE-aligned authorship and publication planning
  • Integrated with your medical affairs publication strategy
KOL Engagement & Scientific Communications
  • KOL identification, profiling, and relationship management
  • Advisory board strategy, meeting facilitation, and materials
  • Speaker bureau program design and management
  • Disease education content, slide kits, and training materials
  • Compliant scientific exchange and evidence dissemination programs

From First Submission to Lifecycle Compliance — Globally.

Our regulatory team brings submission strategy and operational execution together, supporting clients from IND-stage through post-approval variation management — across FDA, EMA, MHRA, Health Canada, and other major markets.

Regulatory Submissions
  • IND, NDA, BLA, and MAA preparation and submission
  • eCTD-formatted dossiers for FDA, EMA, MHRA, and Health Canada
  • Strategically aligned with development timelines
  • Module 2 summaries, overviews, and complete CTD compilation
  • Audit-ready documentation from day one
Labeling & Lifecycle Management
  • SmPC and PI authoring, review, and global harmonisation
  • Core Data Sheet (CDS) development and maintenance
  • Variation management and label updates across all active markets
  • Post-approval commitments and REMS labeling coordination
  • Compliant product information throughout every regulatory jurisdiction
Regulatory Intelligence & Compliance
  • Continuous monitoring of FDA, EMA, ICH, and MHRA guidance
  • Strategic interpretation and impact assessment for your programs
  • Proactive regulatory alerts and landscape briefings
  • Post-approval commitment tracking and variation filing
  • GVP compliance gap assessments and inspection readiness

Empowering Pharmacovigilance Through Reliable, Compliant, and Scalable Safety Technology.

Our technology practice is embedded in every Fidelity engagement and available as a standalone service for organisations modernising their infrastructure. AI-enhanced automation capabilities are in active development and on the product roadmap for 2026.

Safety Database Selection & Implementation
  • Independent evaluation of Oracle Argus, Veeva Vault Safety, and LSMV (ARISg)
  • GxP-validated implementation with IQ, OQ, and PQ protocols
  • 21 CFR Part 11 and EU Annex 11 compliance — GAMP5 aligned
  • Requirements mapping, vendor qualification, and go-live support
  • Post-deployment optimisation and ongoing maintenance
Data Migration & Validation
  • Validated migration between safety systems — zero data loss
  • Oracle Argus and LSMV specialists with parallel-run validation
  • Full audit trail, traceability matrices, and inspection-ready documentation
  • Controlled change management — deviation handling and formal sign-off
  • Performance verification under operational load conditions
Technology & AI Roadmap
  • Technology-supported ICSR intake and MedDRA coding workflows
  • Structured literature monitoring triage and deduplication processes
  • Signal detection using established quantitative methods
  • AI-enabled ICSR automation and intelligent coding — in development for 2026
  • Knowledge management systems for MICC operations — actively being built
PV-IT Services & Analytics
  • E2B gateway configuration and regulatory authority gateway maintenance
  • MedDRA dictionary upgrades and reconciliation
  • Real-time PV dashboards, KPI tracking, and management reporting
  • Custom GxP-validated workflow platforms and API integrations
  • Integrated safety ecosystem connecting databases, MICC, and signal tools

Flexible Resource Models for Your PV Operation.

Whether you need embedded professionals, full functional ownership, or hybrid 24-hour delivery — Fidelity adapts to your operational model. We manage the full resource lifecycle from recruitment through retention.

FTE ModelFSP ModelHybrid Delivery
FTE FSP Model
FTE
Dedicated monthly
FSP
Full function
FTE & FSP Engagement Models
FTE (Full-Time Equivalent) Model
  • Dedicated Fidelity professionals billed on a monthly headcount basis
  • Operates within your SOPs, systems, and governance framework
  • Scales up or down based on volume and project lifecycle stage
  • No employment overhead — full quality accountability retained
  • Proven with top Indian MNCs and global generics companies
FSP (Functional Service Provider) Model
  • Full ownership of a PV functional area — Fidelity owns the outcomes
  • Dedicated project leadership embedded in your governance framework
  • Team accountability, reporting, and quality management included
  • US innovator MNC and global pharma reference clients
  • Available across Drug Safety, Medical Affairs, Regulatory, and Technology
Hybrid Onshore / Offshore Delivery
  • Onshore leadership in US, UK, and Canada — client-facing, regionally fluent
  • Offshore delivery from Pune, Ahmedabad, and Mumbai — proven and scalable
  • 24-hour coverage for expedited case processing and SAE timelines
  • Cost-optimised without compromising quality or inspection readiness
  • Bilingual regulatory support across English, German, French, and Spanish markets

Talk to a Specialist About Your Service Needs.

We will map the right combination of capabilities for your programme, stage, and budget.

Tailored Engagement Models · Global Delivery

Solutions Designed for
Your Stage. Your Scale.

From virtual biotech startups to global innovator MNCs — Fidelity structures its pharmacovigilance, medical affairs and technology services around your exact operational needs.

Who We Serve

Three Client Profiles. One Expert Team.

Every engagement starts with understanding your stage, your markets, and your risks. Then we build the right team around you.

For

Early Stage & Virtual Biotech

Project · Retainer

Setting up PV from scratch? We build and run your complete pharmacovigilance system — QPPV, PSMF, SOPs, database, and first-case readiness — in as little as 8 weeks.

  • Full PV system setup from IND to post-approval
  • EU QPPV & local DSPV representation
  • PSMF authoring & maintenance
  • Inspection-ready from day one
Startup-friendlyFast setup8-week go-live
For

Mid-Size Pharma & Indian MNCs

FTE / FSP / Hybrid

Growing case volumes and expanding markets. Fidelity operates as a high-calibre embedded extension of your team — trusted by leading Indian and global pharma companies.

  • FTE dedicated model — billed monthly
  • FSP model with full PV function ownership
  • Aggregate report outsourcing (all report types)
  • Global inspection readiness programmes
FTE / FSP modelTop Indian MNCsHybrid delivery
For

Large Innovator MNCs

FSP / Hybrid / Project

Serving global innovator MNCs as a dedicated FSP partner — embedding our teams inside your operations, systems, and governance framework with full accountability.

  • Dedicated FSP embedding under your SOPs
  • High-volume ICSR & aggregate report management
  • Safety database administration (Oracle Argus, LSMV, Veeva)
  • Validated technology integration with GxP documentation
Dedicated FSPUS innovator MNC reference
Engagement Models

How We Work With You

Full Time Equivalent (FTE)

Dedicated professionals embedded in your team, billed monthly. You direct the work; we provide the talent, management, and quality oversight.

Functional Service Provider (FSP)

Full ownership of a PV functional area. Fidelity owns the outcomes — team accountability, reporting, and quality management included.

Hybrid Model

Mix of FTE and FSP — some functions owned by Fidelity, others augmented. Ideal for transitional phases or multi-market expansions.

Project-Based

Scoped engagements with defined deliverables — audit support, database migration, aggregate report backlogs, inspection preparation.

Common Questions

What Clients Ask Us

Fidelity can have a fully operational pharmacovigilance function live within 8 weeks — including QPPV support, PSMF build, SOP framework, safety database selection, and first-case readiness. We deploy pre-validated templates, proven SOPs, and a dedicated team from day one.

Both. In FSP engagements with large MNCs we operate under the client's SOPs. For FTE and startup clients, we deploy Fidelity's inspection-proven SOPs, validated across FDA, MHRA, BfArM and Health Canada audits.

Fidelity Group was founded by an enterprising team of medical doctors with a vision to build a chain of purpose-driven healthcare companies — including Fidelity Diagnostics, Novo Cellular, Fidelity Health Services, and an affiliated company Creliant Health Inc. (Crelio Health) — each focused on solving a distinct healthcare challenge through technology and deep domain expertise.

📰 Business Today  ·  Economic Times  ·  BW Wellbeing
📊 5 Case Studies  ·  19 Blogs
90+ Life Sciences Professionals  ·  5 Global Offices

The People Behind
Every Inspection Passed.

Serial entrepreneurs, medical doctors, and industry veterans — from C-suite architects to operational champions delivering pharmacovigilance excellence worldwide.

Executive Leadership

The Architects of Fidelity’s Vision

Dr. Pramod Dhembare
Founder & Managing Director
Dr. Pramod Dhembare
Physician • Serial Entrepreneur • Investor • Mentor
Physician turned entrepreneur with over 25 years of experience, building Fidelity Health Services into a trusted global partner across drug safety, medical, regulatory, and AI driven solutions. Known for his strategic vision and deep domain expertise, he has led the organization’s growth with a strong focus on quality, compliance, and technology led efficiency. Also an investor and mentor to global health tech ventures, he remains committed to advancing patient safety through scalable and reliable systems.
Dr. Geeta Dhembare
Chief Executive Officer
Dr. Geeta Dhembare
Medical Doctor • Healthcare Leader • 20+ Years Experience
Medical doctor and healthcare leader with over 20 years of experience across healthcare and medical informatics. Has led Fidelity Health Services as CEO for more than a decade, driving its growth, direction, and execution. Known for her strategic approach and leadership, she has been instrumental in building scalable capabilities and expanding service lines, shaping the organization into a reliable partner for global clients.
Dr. Dhananjay Bakhle
Executive Director & Chief Mentor
Dr. Dhananjay Bakhle
MD Pharmacology, Grant Medical College • 40+ Years Experience
Brings over 40 years of experience in clinical pharmacology, medical research, and pharmaceutical development, with leadership roles across global organizations including Glaxo, Schering Plough, Lupin, Novartis, and Sanofi. Has played a key role in shaping clinical research and regulatory practices, including pioneering Phase I studies and advancing early biotech therapies in India. At Fidelity Health Services, he mentors leadership and guides initiatives across medical, clinical, pharmacovigilance, and AI driven drug safety, ensuring a strong focus on quality and patient centric outcomes.
Operational Leadership

The Engines Behind the Excellence

Nisarg Bhavsar
Operational Leadership
Nisarg Bhavsar
Director — Operations & Quality
  • Experienced pharmacologist dedicated to patient and drug safety with utmost regulatory compliance for global pharma and biopharma companies
  • Career spanning core pharma and CROs including Claris Lifesciences, Torrent Pharma, APCER Lifesciences, and Cliantha Research
  • Result-driven leader with deep expertise in scaling PV organisations into high-growth businesses
  • Forges strong client relationships and deploys skilled FTE and FSP resources for a global clientele
Tarun Jain
Operational Leadership
Tarun Jain
Director — Business Development
  • Heads Business and Project Management with 15+ years in the CRO industry, driving growth in clinical and pharmacovigilance services
  • Strong techno-functional expertise in clinical research with proven client relationship and project delivery skills
  • Leads US, Canada and EU market expansion strategy
  • Responsible for expanding global business service portfolio
Dr. Prajakt Barde
Operational Leadership
Dr. Prajakt Barde
Chief Medical Officer
  • Brings over 20 years of experience in clinical development of NCE and NBE across leading pharmaceutical organizations including Rhizen Pharma, Glenmark, Serum Institute, and Lupin. Provides strategic guidance to pharma and biotech companies, with a strong focus on shaping clinical development pathways and decision making. Focused on driving innovation in clinical strategy while ensuring scientific rigor and practical execution across complex development programs.
Dr. Karthik Upadhya
Operational Leadership
Dr. Karthik Upadhya
Chief Technology Officer
  • Brings over a decade of experience in artificial intelligence and machine learning, backed by strong academic grounding from IIT Madras and Aalto University. Leads the development of AI platforms that connect biomedical data with practical use, from drug repurposing systems to knowledge frameworks that map structure–activity relationships with biological targets. Focused on building decision-support systems that are not just technically advanced, but dependable in real pharmacovigilance and medical workflows.
Satish Chaudhar
Operations
Satish Chaudhar
Head — Accounts & Finance
  • Brings over 12 years of experience in managing accounts and finance within the healthcare sector, supported by a strong academic background in commerce and taxation. Leads financial operations at Fidelity Health Services, overseeing reporting, compliance, and overall financial management while working closely with auditors and financial institutions. Focused on building structured financial systems, he has strengthened accounting practices and MIS reporting to ensure clarity, control, and reliable decision making.
Monica Ross
Operations
Monica Ross
Head — HR & Administration
  • Leads the Human Resources function at Fidelity Health Services, overseeing talent strategy, compliance, and operations. With over 8 years at the organization, she has played a key role in building and strengthening teams, ensuring alignment between people and business growth. Focused on creating a stable and structured work environment, she supports the organization’s transformation by driving consistency, accountability, and long term people development.
Operational Stars

Champions of Client Delivery

Drug Safety & Pharmacovigilance
Pranay Patel
Drug Safety & PV
Pranay Patel
Head — Drug Safety
  • 12 years in PV operations — end-to-end ICSR management, PSMF and xEVMPD compliance
  • Directly managed FDA, MHRA, BfArM and Health Canada regulatory inspections successfully
  • Deep understanding of global regulatory requirements across 40+ jurisdictions
  • Committed to building robust, compliant and efficient PV systems for global clients
Harsh Patel
Drug Safety & PV
Harsh Patel
Head — Client Management & Operations
  • 13+ years in pharmacovigilance across leading pharma companies and CROs globally
  • Expert in ICSR processing, aggregate report management, database migration and PV agreements
  • Handles literature surveillance and project management for multinational clients
  • Oversees end-to-end PV operations ensuring quality and compliance
Bhanu Prakash Pedaprolu
Drug Safety & PV
Bhanu Prakash Pedaprolu
Lead — Drug Safety, Medical Devices
  • 9+ years in pharmaceutical and medical device sectors
  • Leads Medical Device portfolio — global Post-Market Surveillance operations
  • Ensures compliance with EU MDR, FDA and international standards
  • Expert in regulatory affairs, risk management and product lifecycle process efficiency
Ms. Nirmita Parmar
Drug Safety Specialist
Ms. Nirmita Parmar
Head of Quality Compliance & Training
  • Specialist in pharmacovigilance operations and ICSR case processing
  • Expertise in ICSR management, reconciliation and regulatory submissions
  • Contributes to FHS drug safety operations and client delivery excellence
Technology & AI
Vinay Krishnan
Technology & AI
Vinay Krishnan
Head — AI Product Engineering
  • Brings over 13 years of experience in artificial intelligence, focused on building systems that perform reliably in real-world pharmacovigilance environments. Leads the development of conversational AI, voice intelligence, and automated case intake platforms that support workflows like adverse event detection and product quality handling. Focused on creating systems that can capture and structure critical information with precision, ensuring accuracy and dependability in high-responsibility processes.
Ms. Manisha Patil
Technology & AI
Ms. Manisha Patil
Lead — PV-IT Services
  • 20+ years in IT as Full-Stack Developer across web, mobile and enterprise platforms
  • Proficient in JavaScript, Java, ReactJS, AngularJS, Node.js and Spring Boot
  • Expertise in AWS, Oracle, MySQL, PostgreSQL and MongoDB
  • Domain experience in LSMV, Oracle Argus and PV system implementations and validation
Gnandeep Kojgewar
Technology & AI
Gnandeep Kojgewar
Lead — Safety Database
  • 10+ years in global drug safety operations ensuring compliance and patient safety
  • SME in safety databases — Oracle Argus, LSMV and Aris G — led implementations, migrations and upgrades
  • Specialises in ICSR management, aggregate reports, signal detection and GVP compliance
  • Deep knowledge of global regulatory frameworks and GVP guidelines
Medical Affairs
Dr. Mohini
Medical Affairs
Dr. Mohini Barde
Clinical Research & Development
  • Brings over 10 years of experience in clinical research and development, supported by an MD in Pharmacology and a strong foundation in study design. Specializing in trial design and PK PD modelling for proof-of-concept studies, with deep expertise in oncology and global regulatory engagement. Experienced across small molecules and biologics, ensuring clinical strategies are scientifically sound and aligned with real world development needs.
Insights  ·  Research  ·  Perspectives

The Fidelity
Knowledge Hub.

Thought leadership from national publications, peer-reviewed perspectives, blogs, media coverage, and downloadable case studies.

Real-World Impact

Case Studies

How Fidelity has delivered measurable results. Click Download to access the full case study on fidelityhs.com.

Implement Full Time Equivalent (FTE) Service Model
Case Study
Pre-IND Strategy for Dermatology-to-Ophthalmology Drug Repurposing

We partnered with a mid-sized biotech to repurpose an approved dermatology drug for an ophthalmic indication, securing FDA alignment through a 505(b)(2) pathway and enabling accelerated development with reduced cost and risk.

⬇ Download Case Study
Implement Full Time Equivalent (FTE) Service Model
Case Study
Orphan Drug Designation (ODD) Strategy for a Rare Pediatric Neuromuscular Indication

We partnered with a biotechnology company developing a therapeutic asset for a rare neuromuscular disorder in a pediatric population to secure Orphan Drug Designation (ODD) from FDA and EMA -unlocking development incentives and market exclusivity.

⬇ Download Case Study
Implement Full Time Equivalent (FTE) Service Model
Case Study
Scientific Publication Strategy and Manuscript Development for an Oncology NCE Asset

We partnered with a biotechnology company to successfully publish the clinical study results of their oncology NCE in a high-impact, peer-reviewed journal-enhancing scientific credibility, supporting regulatory positioning, and Increasing visibility within the oncology community

⬇ Download Case Study
Independent PV Due Diligence Audit for Global System Integration
Case Study
Independent PV Due Diligence Audit for Global System Integration

FHS enabled a global pharmaceutical company to confidently integrate an acquired PV system through an independent, inspection-ready due diligence audit.

⬇ Download Case Study
Enterprise PV Modernization and Multi-Platform Upgrade
Case Study
Enterprise PV Modernization and Multi-Platform Upgrade

Transforming Global PV Operations: From Legacy Migration to Automated, Inspection-Ready, Multi-System Excellence.

⬇ Download Case Study
Fidelity's Dynamic Support for Global Pharma Companies in CIS Markets
Case Study
Fidelity's Dynamic Support for Global Pharma Companies in CIS Markets

FHS delivered comprehensive country-specific PV services in the CIS regions, navigating complex multi-jurisdictional regulatory requirements.

⬇ Download Case Study
Managing High Influx of ICSRs
Case Study
Managing High Influx of ICSRs

End-to-end case processing with escalating volume — delivered 100% on time with zero critical observations.

⬇ Download Case Study
Handling of Ad-hoc Aggregate Reports
Case Study
Handling of Ad-hoc Aggregate Reports

Delivering 107+ aggregate reports in stringent timelines during the COVID-19 pandemic without compromising quality.

⬇ Download Case Study
Implement Full Time Equivalent (FTE) Service Model
Case Study
Implement Full Time Equivalent (FTE) Service Model

FHS deployed a dedicated FTE team for US and EU market entry — system setup, SOPs, and first-case readiness in 8 weeks.

⬇ Download Case Study
Latest Articles

From Our Experts

Pharmacovigilance Readiness for Mergers, Acquisitions & Licensing
Feb 2026
Pharmacovigilance Readiness for Mergers, Acquisitions & Licensing
Read Article →
Silent Compliance Risks Nobody Notices Until Inspection
Jan 2026
Silent Compliance Risks Nobody Notices Until Inspection
Read Article →
Compliance & Inspection Readiness: Building Inspection-Ready PV-IT Systems
Jan 2026
Compliance & Inspection Readiness: Building Inspection-Ready PV-IT Systems
Read Article →
Technology Enablement in PV: How AI & Automation Are Transforming PV-IT
Jan 2026
Technology Enablement in PV: How AI & Automation Are Transforming PV-IT
Read Article →
Risk Management in Pharmacovigilance: From Detection to Prevention
Dec 2025
Risk Management in Pharmacovigilance: From Detection to Prevention
Read Article →
Operational Harmonisation: Aligning People, Process & Performance in PV
Dec 2025
Operational Harmonisation: Aligning People, Process & Performance in PV
Read Article →
Data Validation & Migration: The Hidden Engines of Trust in PV
Nov 2025
Data Validation & Migration: The Hidden Engines of Trust in PV
Read Article →
Safety System Modernisation: Building the Infrastructure of Compliance
Oct 2025
Safety System Modernisation: Building the Infrastructure of Compliance
Read Article →
Understanding PV-IT: The Digital Core of Modern Drug Safety
Oct 2025
Understanding PV-IT: The Digital Core of Modern Drug Safety
Read Article →
Understanding Individual Case Safety Reports (ICSRs)
Jan 2025
Understanding Individual Case Safety Reports (ICSRs)
Read Article →
Key Services Offered by Pharmacovigilance Consultants
Dec 2024
Key Services Offered by Pharmacovigilance Consultants
Read Article →
Leveraging Real-World Data (RWD) in Pharmacovigilance
Sep 2024
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Global Presence  ·  Industry Events

Meet Fidelity at
Global Life Sciences Events.

We participate in the industry’s most prestigious pharmacovigilance and pharmaceutical congresses worldwide.

Upcoming

Events 2026

CTSS 2026 - Gold Sponsor
GOLD SPONSOR
Upcoming  ·  Gold Sponsor

21st Clinical Trials Strategic Summit — CTSS 2026

📍 Boston, MA, USA 📅 April 22–23, 2026

Fidelity Health Services is a proud Gold Sponsor at CTSS 2026. Connect with our team to discuss pharmacovigilance, clinical trial safety, and drug safety technology solutions. Click to view our announcement on LinkedIn.

View on LinkedIn →
Past Events

Where We’ve Been

Milestone  ·  2025

Fidelity Health Services — 10th Anniversary Celebration

📍 Pune, India 📅 2025

A proud milestone — Fidelity Health Services celebrated its 10th anniversary, marking a decade of pharmacovigilance excellence, global expansion, and unwavering commitment to patient safety. A celebration of the incredible team that made it all possible.

View on LinkedIn →
WDSC Americas 2025
Past Event  ·  2025

World Drug Safety Congress Americas 2025

📍 Booth 422  ·  Boston Convention Center, USA 📅 November 4–6, 2025

Fidelity exhibited at Booth 422 showcasing pharmacovigilance excellence — from inspection-proven ICSR processing to validated safety database implementation.

CPHI Frankfurt 2025
Past Event  ·  2025

CPHI Frankfurt 2025

📍 Messe Frankfurt, Germany 📅 October 28–30, 2025

Connected with global pharma partners at CPHI Frankfurt 2025 — the world’s largest pharmaceutical industry gathering — showcasing innovations in pharmacovigilance and drug safety technology.

🌎
Past Event  ·  2024

World Drug Safety Congress Americas 2024

📍 Boston, USA 📅 2024

Fidelity exhibited for the second consecutive year at WDSC Americas, reinforcing our presence in the global pharmacovigilance community.

Join the Team

Pursue Progress.
Discover Extraordinary.

At Fidelity Health Services, we believe people achieve great things when they work together for a common goal. We're driven to improve the lives of everyone, everywhere.

Open Positions

Current Opportunities

Requirements
  • Minimum 3–4 years in case processing/safety writing and SDEA management
  • Experience in exchanging safety data and conducting reconciliations with business partners
  • Strong written and verbal communication skills
  • Up-to-date with latest PV developments
Responsibilities
  • Initiate communications with internal stakeholders regarding SDEA requirements
  • Follow up with third parties/business partners for SDEAs
  • Timely exchange of safety data and adverse event reconciliation with partners
  • Preparation and quality review of PSUR, PBRER, Annual Safety Report, PADER, RMP
  • Generate line listings and summary tabulations from ICSRs
  • Kick-off meeting arrangement with clients and relevant stakeholders
  • Strategising for submission of Aggregate Reports
  • Management of safety reconciliation and compliance monitoring activities
  • Data mining and review of FDA FAERS and other regulatory databases
  • Edit, review and reconciliation of Consolidated Global Product List
  • Management of global exchange of safety information for product approvals/launches
  • Managing PV and non-PV training globally for employees, subsidiaries, partners and vendors
  • Managing e-learning systems and portals; tracking compliance
  • Development of procedural documents, SOPs, WIs, and working practices

Send your CV directly to our HR team

hr@fidelityhs.com
Founded 2007  ·  A Global Life Sciences Group

A Pharmacovigilance Partner
That Global Pharma Industry Trusts.

Fidelity Health Services provides pharmacovigilance and technology-enabled services and solutions to clients across the globe — from early-stage virtual biotechs to top global pharma companies.

Who We Are

A Pharmacovigilance Partner That Global Pharma Industry Trusts

Fidelity Health Services provides pharmacovigilance, and technology-enabled services and solutions to clients across the globe. We have some of the most highly experienced professionals working across various geographies to serve our diverse client base. We are a thriving people and customer-focused organization that cares deeply about meeting the goals of every one of our clients, compliance, and patient outcomes.

Our clients consist of top global pharmaceutical companies, biotech companies with products in clinical trials and in the market, generic product companies, and early-stage companies with virtual operations. We build our service teams around our clients’ needs, providing both a dedicated team, or a shared resources model for engagement.

Fidelity Group was founded by an enterprising team of medical doctors with a vision to build a chain of purpose-driven healthcare companies — including Fidelity Diagnostics, Novo Cellular, Fidelity Health Services, and an affiliated company Creliant Health Inc. (Crelio Health) — each focused on solving a distinct healthcare challenge through technology and deep domain expertise.

Our Journey

Fidelity Health Services — Our Milestones

1
2016
FHS Incorporated
  • Fidelity Health Services formally incorporated
  • First pharmacovigilance client onboarded
  • Core drug safety team assembled in Pune
  • Quality framework and SOPs established
2
2017 – 2020
Team & Inspection Growth
  • Team expanded to 50+ pharmacovigilance professionals
  • USFDA inspection — zero 483s issued
  • MHRA UK inspection — no observations
  • 200+ aggregate reports delivered
3
2021 – 2023
Global Expansion
  • BfArM Germany & Health Canada inspections cleared
  • Canada, US and UK legal entities incorporated
  • Major pharma brands onboarded globally
  • PV-IT & Safety Database practice launched
4
2024 – Today
AI & Medical Affairs
  • Medical Affairs practice formally launched
  • FidelityAI platform in development
  • 5 global offices fully operational
  • 90+ life sciences professionals
Our Fundamentals

Vision & Core Values

Our Vision

“Bringing a blend of technology and expertise to improve patient safety that world can trust.”

A recognized global leader in Pharmacovigilance services sets the standards for patient safety, customer services, and team satisfaction. We aspire to be the first choice of pharmaceutical and biopharmaceutical companies for their unmet PV needs.

Core Values
A committed and customer-oriented organisation driven by:
💻
Technology
Leveraging innovation to drive safer outcomes
Quality
Uncompromising standards in every deliverable
Integrity & Ethics
Transparency and honesty in all engagements
🤝
Teamwork & Accountability
Collaborative ownership of every client outcome
Client Speaks

What Our Clients Say

Fidelity Health Services goes above and beyond to ensure the well-being of its clients. The professionalism and compassion demonstrated by their staff have truly set them apart. The attention to detail, prompt response to inquiries, and comprehensive PV solutions have exceeded our expectations.

Key Contact Person
Multinational Pharmaceutical Group Companies

From the moment our organization engaged with pharmacovigilance support by Fidelity Health Services, we were impressed by their global-quality standards in regulatory requirements and commitment to ensuring training, documentation, and reporting of adverse events.

Deputy PV Responsible Person
Top 10 Indian Pharmaceutical Company with Global Presence

Fidelity clinical team is devoted, approachable, and has a deep understanding of designing and executing respiratory clinical trials. Strong execution capabilities with high quality work and on-time delivery. Indeed, a great time to work with.

Global Head — Respiratory Clinical Research
Top 10 Indian Pharmaceutical Company with Global Presence

In July 2020, Fidelity began processing cases. The team handled all cases within deadlines. The project leader was very responsive to our operational concerns. The quality and compliance were as per expectations.

Global Head — Pharmacovigilance
Top 5 US-based Generic Company, 30+ countries

Fidelity’s passion for their projects, the competence shown by the honest team, combined with strong domain expertise of the Founder sets them apart from other CROs. They delivered all our projects within strict timelines.

Managing Director
Indian-based Pharmaceutical Company

Highly experienced, enthusiastic, trustworthy, and professional case processing and aggregate report writing teams you can rely on in managing challenging situations effortlessly. We are absolutely satisfied with the pharmacovigilance services offered.

Head — Drug Safety & Medical Affairs
Indian-based Global Pharmaceutical Company
1M+
ICSRs Processed
End-to-end globally
5,000+
Aggregate Reports
PSURs, PBRERs, PADERs, DSURs
1000+
Risk Management Plans
EU RMP and US REMS
15+
Regulatory Inspections
FDA, MHRA, BfArM, Health Canada
5 Global Offices · Always Available

Let's Talk About
What You Are Building.

Every conversation starts with listening. Reach out to our team for a no-obligation briefing — we'll map the right pharmacovigilance structure for your programme.

Our Offices

We Are Closer Than You Think

🇨🇦
Canada – Toronto
Fidelity Pharmacovigilance Corp.
9 Mansfield St, Brampton, Ontario, L6S 2X8, CA
🇺🇸
USA – Ohio
Fidelity Pharmacovigilance Inc.
7975 Plantation Dr, Mason, OH 45040, USA
🇬🇧
UK – London
Fidelity Pharmacovigilance (UK) Limited
Kemp House, 160 City Road, London, EC1V 2NX
🇮🇳
India — Pune
Fidelity Health Services Pvt. Ltd.
E-302, Marvel Diva, Hadapsar,
Pune 411013, Maharashtra, India
🇮🇳
India — Ahmedabad
Fidelity Health Services Pvt. Ltd.
527, Iconic Shymal, Satellite,
Ahmedabad 380015, Gujarat, India
Get in Touch

Send Us a Message

Privacy Policy

1. Scope of This Privacy Policy

This Privacy Policy applies to:

  • Visitors to our website
  • Prospective and existing clients
  • Business partners and vendors
  • Individuals who contact us via forms, email, or other communication channels

This policy does not replace contractual privacy obligations agreed upon with clients for regulated pharmacovigilance services.

2. Information We Collect

2.1 Personal Information You Provide

We may collect personal information when you:

  • Fill out contact or inquiry forms
  • Request information about our services
  • Communicate with us via email, phone, or LinkedIn
  • Subscribe to updates or marketing communications

This may include:

  • Full name
  • Job title
  • Company name
  • Email address
  • Phone number
  • Country or region
  • Any information you voluntarily provide in messages
2.2 Automatically Collected Information

When you access our website, we may automatically collect limited technical information, including:

  • IP address
  • Browser type and version
  • Device type
  • Pages visited and time spent
  • Referring website

This data is collected using cookies or similar technologies and is used solely for website functionality, analytics, and improvement.

3. How We Use Your Information

We use personal information for the following purposes:

  • To respond to inquiries and requests
  • To provide information about our services
  • To manage client and business relationships
  • To improve our website and user experience
  • To comply with legal and regulatory obligations
  • To send professional communications where consent is provided

We do not sell or rent personal data.

4. Legal Basis for Processing (GDPR)

Where applicable, Fidelity processes personal data under the following legal bases:

  • Consent – when you voluntarily submit information
  • Legitimate interest – for business communication and service improvement
  • Legal obligation – to comply with regulatory or legal requirements
  • Contractual necessity – to perform services or respond to service requests

5. Pharmacovigilance & Regulated Data

Fidelity provides pharmacovigilance and drug safety services in regulated environments.

  • Any personal data processed in the course of pharmacovigilance activities is handled under strict confidentiality, data minimization, and security controls
  • Such data is processed in accordance with applicable regulatory frameworks and client agreements
  • Website data collection is separate from regulated safety data processing

6. Data Sharing and Disclosure

We may share personal data only:

  • With trusted service providers acting under confidentiality obligations
  • When required by law, regulation, or competent authorities
  • To protect legal rights, security, or compliance obligations

We ensure appropriate safeguards are in place for any data sharing.

7. International Data Transfers

If personal data is transferred outside your country or region, we ensure:

  • Adequate data protection safeguards
  • Use of standard contractual clauses or equivalent legal mechanisms
  • Compliance with applicable cross-border data transfer laws

8. Data Retention

We retain personal information only for as long as necessary to:

  • Fulfill the purposes outlined in this policy
  • Comply with legal, regulatory, and contractual obligations

Data is securely deleted or anonymized once no longer required.

9. Data Security

Fidelity implements appropriate technical and organizational security measures, including:

  • Access controls
  • Data encryption where applicable
  • Secure IT infrastructure
  • Confidentiality agreements with personnel

Despite best efforts, no system can guarantee absolute security.

10. Your Rights

Depending on your jurisdiction, you may have the right to:

  • Access your personal data
  • Request correction or updates
  • Request deletion of data
  • Restrict or object to processing
  • Withdraw consent at any time
  • odge a complaint with a data protection authority

Requests can be submitted using the contact details below.

11. Cookies

Our website may use cookies for basic functionality and analytics. You can manage or disable cookies through your browser settings.

12. Third-Party Links

Our website may contain links to external websites. Fidelity is not responsible for the privacy practices or content of third-party sites.

13. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Updates will be posted on this page with the revised date.

14. Contact Information

For privacy-related questions or requests, please contact us