Medical Information Management System
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FHS integrates with your processes for handling product quality complaints, such as delivering instructions for return and cross-referencing the appropriate quality systems to ensure compliance.
FHS’s Integrated Response Center is staffed with healthcare professionals to receive, triage, and respond to telephone calls, emails, and faxes requesting information about medical products.
FHS develops and delivers standard responses, including FAQs and answers, and forwards standard response letters as appropriate.
The FHS team is medically qualified to perform literature surveillance and develop customized, compliant responses to medical inquiries from health care professionals.